Fraud Prevention

Order Review: Orders flagged for suspicious activity undergo additional verification steps. This may include confirming the customer's identity through email or phone verification.

Secure Payment Gateway: All payments on HAGABON.com are processed through a secure, PCI-compliant payment gateway that uses encryption to protect customer data.
Fraud Detection Tools: We utilize industry-standard fraud detection tools that analyze each transaction for red flags, such as mismatched billing and shipping addresses, unusual order amounts, or high-risk locations.
Suspicious Payment Flagging: Orders with high-risk factors are flagged for manual review by our fraud prevention team. These orders may be delayed or canceled if fraudulent activity is suspected.

Transaction Monitoring: We continuously monitor transactions for unusual patterns, including frequent returns, repeated unsuccessful payment attempts, and high-ticket item purchases.
IP Address and Geolocation Tracking: Our system tracks IP addresses and geolocation data to detect suspicious activity, such as multiple orders placed from different locations in a short period, as well as IP addresses that does not match the billing and/or shipping address on the order.
Billing and Ship-Top Address Matching: Our system may flag orders with shipping addresses that do not match the billing address, and we will review such orders. We reserve the right to cancel such orders that appear to be fraudulent to prevent fraud.

Return and Refund Audits: All refund and return requests are subject to review. We reserve the right to deny requests that appear fraudulent, such as excessive return requests or claims without evidence of product issues.
Chargeback Disputes: In cases of chargeback claims, we conduct thorough investigations to confirm the legitimacy of the transaction. If fraud is suspected, we work with the appropriate financial institutions to resolve disputes.

Two-Factor Authentication (2FA): We recommend customers enable two-factor authentication for added account security.
Account Monitoring and Alerts: Customers receive alerts for significant changes to their accounts, such as password updates, and we encourage immediate reporting of any suspicious activity.

Encryption: Sensitive customer data is encrypted and stored securely, in compliance with data protection regulations.
Limited Access to Information: Only authorized personnel have access to customer data necessary to fulfill orders and provide customer support.
Privacy Policy Compliance: HAGABON.com adheres to privacy laws and regulations, ensuring customer data is handled responsibly and transparently.

Customer Education: We provide information on best practices for online security, such as creating strong passwords, recognizing phishing scams, and keeping account information private.
Customer Support for Fraud Issues: If customers suspect fraudulent activity on their accounts or orders, they can contact our customer support team for assistance. We encourage prompt reporting to address any concerns swiftly.

Incident Reporting: In cases of suspected fraud, HAGABON.com may report fraudulent activities to the appropriate authorities and cooperate fully in investigations.
Legal Action: HAGABON.com reserves the right to pursue legal action against individuals who attempt to commit fraud on our site.

Regular Review: This policy is reviewed regularly to adapt to new fraud prevention technologies and to respond to evolving online security threats.
Policy Changes Notification: Changes to this policy will be displayed on our website.